Refund policy

At Nove Lisse, your satisfaction is our top priority. If you are not fully satisfied with your order, you can submit a return request following the rules listed below.

Return Eligibility

Return requests are valid within 30 calendar days from your delivery date.

To be eligible for a full refund, all items must satisfy every standard below:
  • Unworn, unused, and never washed
  • Retain original brand-new condition
  • All original tags, labels and accessories still attached intact
  • Free of makeup marks, perfume scents, stains, animal hair, or any visible wear traces
  • Preferably sent back with the original retail packaging

    Any items failing these inspection standards will be rejected and ineligible for refunds.

Non-Returnable Items

Due to hygiene rules and sales regulations, the below merchandise cannot be returned for any reason:
  • Lingerie, underwear, bras and shaping wear
  • Swimwear without intact hygiene liners
  • Bodysuits
  • Earrings and personal body accessories
  • Digital gift cards
  • Customized, personalized made-to-order goods
  • Final Sale, discounted clearance items marked on product pages
  • Goods damaged by improper cleaning, accidental misuse or daily wear and tear

Important Statement: No Exchange Service

Nove Lisse provides returns for refunds only. We do NOT offer size swaps, color exchanges or item replacements under any circumstances. If you dislike the fit, style or color, you may return your item for a full refund and place a new separate order.

How to Request a Return

You must reach out to our support team before mailing back any products.

📧 Email: help@novelisse.com

Please include these details in your email:
  1. Your full order number
  2. Names/quantities of items you intend to return
  3. Specific reason for return
  4. Clear photos of defects, damage or wrong items (if applicable)
We will send official return authorization, exact return address and complete shipping guidelines once your application is reviewed and approved.

Unauthorized returns shipped without prior confirmation will not be accepted or processed.

Return Shipping Costs

All return shipping fees are covered by customers, unless your parcel arrives damaged, defective, or contains incorrect items sent by our warehouse.

Initial outbound shipping charges at checkout are non-refundable in all cases.

We strongly suggest using a trackable courier service. Nove Lisse holds no liability for lost, stolen or delayed return packages in transit.

Damaged, Defective or Wrong Items

If you receive broken, flawed or mismatched goods, please email us within 7 days upon delivery.

Attach the following materials for our review:
  • Your unique order number
  • Clear photos of damaged/defective merchandise
  • Full photos of the outer shipping box and original shipping label
After verifying your submission, we will issue a full refund as our only solution (no replacements available).

Refund Processing Timeline

Our warehouse will inspect your returned parcel after delivery, then send you an email notification regarding your refund approval status.

Once approved, funds will be credited back to your original payment account within 5–10 business days.

Please allow extra processing time for banks or payment platforms to post the refund to your balance.

Order Cancellation Policy

Orders can be fully canceled within 12 hours after checkout.

Once your order enters packing processing or has been dispatched, cancellation requests will no longer be accepted.

For cancellation inquiries, contact us via help@novelisse.com.

Shipping Limitations

  • We do not deliver to APO, FPO or DPO military mailing addresses.
  • Shipping addresses cannot be edited or redirected once the order has shipped.
  • Customers take full responsibility for submitting complete, accurate delivery information at checkout.

Chargebacks & Payment Disputes

We recommend contacting our customer support to resolve all order issues before opening payment disputes or chargebacks. Our team will work closely with you to settle every concern fairly and promptly.

Address Notice

The business address shown across our website is only for official business correspondence, NOT the designated return shipping address.

Do not send return packages to this location. You must obtain authorized return instructions via email to receive the correct return address before sending items back.

Official Contact Information

Nove Lisse

📧 Support Email: help@novelisse.com

📍 Business Address (For Correspondence Only, Not Return Address):

5815 W Cambridge Ave

Phoenix, AZ 85035

United States
If you have any questions about returns, refunds or policies, send an email to help@novelisse.com. Our customer service team replies within 24–48 business hours and stands ready to assist you.